Refund policy

1. General Policy

All products sold in this store are digital sheet music files in PDF format.
After purchase completion, a download link will be issued to the customer, through which the product can be downloaded.

Once the download link has been issued, the product is considered delivered and fulfilled.
Because digital content cannot be “returned” in the traditional sense,
refunds or cancellations are not available after the download link has been issued.

However, if the file is found to be defective, corrupted, or incorrectly delivered due to our error,
we will first reissue a corrected or replacement file at no additional cost.
If the issue cannot be resolved through reissuance, we will provide a full refund using the original payment method.

This section serves as the general policy applicable to all customers.
Depending on the customer’s country of residence, the following regional policies apply in addition.

2. EU / EEA Countries (Including Luxembourg & Iceland)

This store operates in accordance with the EU Directive 2011/83/EU (Consumer Rights Directive) and
the Directive 2019/770/EU (Digital Content Directive), and adopts the following policy.

2.1 Right of Withdrawal

Customers residing in the EU/EEA are entitled to withdraw from the purchase within 14 days,
provided that the digital content has not yet been downloaded or accessed,
and the download link has not been issued or used.

When a valid withdrawal request is submitted under these conditions,
a full refund will be issued within 14 days using the same payment method.

2.2 Exception to the Right of Withdrawal

Under Article 16(m) of Directive 2011/83/EU, the right of withdrawal expires if the following conditions are all met:

The customer has explicitly agreed, by ticking the checkbox during checkout,
to waive the right of withdrawal and consent to the issuance of the download link.
The store has confirmed this explicit consent prior to issuing the download link.
The digital content has been made available (i.e., the link has been issued).

Once these conditions are satisfied, the customer’s right of withdrawal is lost,
and no cancellation or refund can be requested thereafter.

2.3 Handling of Defective or Incorrect Files

If the delivered file is defective, corrupted, or does not match the product description,
we will first reissue a corrected or replacement file.
If the issue remains unresolved, a full refund will be provided via the same payment method.

3. United Kingdom, Ireland, Australia, New Zealand, Singapore

This store operates in accordance with the consumer protection laws
of these countries (e.g., UK Consumer Rights Act 2015, Australian Consumer Law 2010),
and adopts the following policy.

Refunds are generally not available after the download link has been issued.
If the file is found to be corrupted, incomplete, or contains technical errors,
we will first reissue a corrected or replacement file.
If the issue persists after reissuance, a refund will be provided in accordance with applicable consumer protection laws.

4. North America (United States and Canada)

This store operates in accordance with the U.S. Federal Trade Commission Act (FTC Act)
and applicable state-level Consumer Protection Acts, and adopts the following policy.

Once the download link is issued, the sale is considered final.
Refunds will not be granted except where file corruption or download errors are confirmed.
In such cases, we will first reissue a corrected or replacement file.
If the issue remains unresolved, a refund will be issued pursuant to the applicable law.

We are committed to transparent business practices and to avoiding any misleading or deceptive representations.

5. Japan

This store operates in accordance with the Act on Specified Commercial Transactions
and the Consumer Contract Act, and adopts the following policy.

This sale constitutes a distance transaction and is not subject to Japan’s cooling-off system.
If data corruption or content errors are confirmed, we will first reissue a corrected or replacement file.
If the issue cannot be resolved, a full refund will be provided.

6. Middle East (Israel and United Arab Emirates)

This store operates in accordance with the Electronic Commerce Laws and Consumer Protection Principles
of these jurisdictions, and adopts the following policy.

Refunds are not available once the download link has been issued.
If the file is incomplete, inaccessible, or defective,
We will first reissue a corrected or replacement file.
If the issue remains unresolved, a refund will be provided.

7. Switzerland and Other Western / Nordic European Countries

This store operates in accordance with the Swiss Code of Obligations (Art. 197 ff.)
and the principle of good faith, and adopts the following policy.

Refunds are not available after the download link has been issued,
except in cases of file defects or incorrect delivery.
In such cases, we will first reissue a corrected or replacement file,
and only if the issue remains unresolved will a refund be issued.

Although Swiss law does not provide a general right of withdrawal for digital goods,
We handle such cases in good faith under the above principles.

8. Refund Procedure

For EU / EEA Customers:
You may contact us within 14 days of purchase (before downloading)
by providing your order ID and download status.
Refund requests are accepted only if the download link has not been issued or accessed.
If the download link has already been issued and the withdrawal waiver was accepted, refunds cannot be processed.

For Customers in Other Regions:
If you encounter technical issues such as file corruption or download errors,
please contact us within 14 days of purchase.
We will first reissue a corrected or replacement file.
If the issue cannot be resolved through reissuance,
a full refund will be issued in accordance with applicable laws.

9. Contact Information

Email: moresimple9@gmail.com
Business Hours: Monday – Friday, 10:00–18:00 (JST)
Address: Tsuzuruyacho (Katsugoya-cho)519, Shimogyo-ku, Kyoto, Japan, 600-8085

10. Governing Law & Dispute Resolution

Unless the consumer protection laws (mandatory laws)
of the customer’s country of residence provide stronger rights,
all matters arising from this policy shall be governed by the laws of Japan.

The Kyoto District Court (Japan) shall have exclusive jurisdiction as the court of first instance.
However, where mandatory consumer laws of the customer’s country grant stronger rights,
those laws shall prevail.